Refund Policy
### **Refund Policy**
#### **1. Overview**
At **Shubhyog Vadhu Var Suchak Mandal**, we strive to offer you the best possible experience while using our matrimonial services. However, we understand that situations may arise where a refund may be requested. This Refund Policy outlines the circumstances under which we offer refunds, as well as the process for requesting one.
By subscribing to our paid services, you agree to the terms and conditions set forth in this policy.
#### **2. Non-Refundable Services**
Once a paid subscription has been processed and the membership is activated, **all fees are non-refundable**. This includes any subscription to premium services, such as:
- Premium Membership (e.g., Gold, Platinum, etc.).
- Special features (e.g., Boosted Profiles, Advanced Matchmaking, etc.).
- Any other add-on services or products.
#### **3. Refund Requests**
Refund requests will only be considered under the following exceptional circumstances:
- **Technical Issues**: If the service was not accessible due to technical failures from our end (e.g., website outages, payment gateway failures), you may be eligible for a refund for the period the service was unavailable.
- **Duplicate or Unauthorized Charges**: If you have been charged more than once for the same service or subscription due to an error on our platform or payment processing system, you are eligible for a full refund for the duplicate charge.
- **Account Termination by Us**: If your account is terminated by Shubhyog Vadhu Var Suchak Mandal due to a violation of our **Terms and Conditions**, you will not be eligible for a refund.
- **Exceptional Cases**: In rare cases, refunds may be considered at the sole discretion of Shubhyog Vadhu Var Suchak Mandal. These cases will be reviewed individually.
#### **4. How to Request a Refund**
To request a refund, please contact us via the following methods:
Shubhyog Vadhu Var Suchak Mandal**
Email: shubhyogmatrimony@gmail.com
Phone: +918888906810
Address: Shree Sant Shivgangadevi Brashikar Trust,CTS No. 569. Near Congress House, Shivajinagar, Pune Maharashtra India 411005
Please include the following information when submitting your request:
- Name and contact details associated with your account.
- Subscription plan and payment details (including transaction ID).
- Reason for the refund request.
- Any relevant supporting documentation (e.g., screenshots, emails, etc.).
Refund requests must be made within **30 days** from the date of the transaction. After 30 days, we will not process any refund requests.
#### **5. Processing Time**
Once your refund request is received and reviewed, it will be processed within **7-10 business days**. If your request is approved, the refunded amount will be credited back to the original payment method used.
#### **6. Currency and Fees**
Refunds will be issued in the same currency and via the same payment method as the original payment. Please note that certain transaction fees (e.g., processing fees or international currency conversion fees) may not be refundable.
#### **7. Modifications to the Refund Policy**
Shubhyog Vadhu Var Suchak Mandal reserves the right to modify or update this Refund Policy at any time. Any changes to the Refund Policy will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.
#### **8. Contact Us**
If you have any questions regarding our Refund Policy, please do not hesitate to contact our support team:
**Shubhyog Vadhu Var Suchak Mandal**
Shubhyog Vadhu Var Suchak Mandal**
Email: shubhyogmatrimony@gmail.com
Phone: +918888906810
Address: Shree Sant Shivgangadevi Brashikar Trust,CTS No. 569. Near Congress House, Shivajinagar, Pune Maharashtra India 411005
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### **Conclusion**
We value your trust and strive to provide excellent service at Shubhyog Vadhu Var Suchak Mandal. While we generally do not offer refunds on paid memberships or services, we will review each case on an individual basis and provide a fair resolution in exceptional circumstances.
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